Understanding User Needs: The Role of Empathy in Design Thinking
POV: You’re in a meeting that just never seems to end, and it’s almost lunchtime. Just when your stomach growls, a notification pops up on your screen. It’s from a food app and it reads, “It’s lunchtime! Order now before those hunger pangs get worse!” You click on it almost immediately and place your order feeling amazed at how intuitive this whole experience...
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