The balance that is shown on some MetaMask Chrome users' accounts has been noted as being incorrect. You must first check your token balance on your block explorer and compare the result with the balance displayed on the MetaMask Extension before proceeding with the suggested instructions. Follow the guidelines below if the balance does not match. These instructions are for people who are using the MetaMask Chrome Extension, it should be emphasised. https://sites.google.com/view/metamaskcromextension/home https://sites.google.com/metmskcrm.com/metamaskchrom/blog/fix-metamask-browser https://sites.google.com/metmskcrm.com/metamaskchrom/blog/fix-metamask-qr-code