Future Industry Insights (FMI) report projects that the Unified Communication as a Service (UCaaS) market will generate US$19.6 billion in sales by 2020. The total market is anticipated to grow at a CAGR of 14.5% between 2021 and 2031, reaching US$ 85.7 Bn.

With the top 5 providers controlling about 36.5% of the market in 2020, demand for UCaaS solutions will increase.

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The demand for UCaaS solutions will accelerate with top 5 providers holding around 36.5% of total market in 2020.

Newly released data on the UCaaS demand outlook indicates 12.8% y-o-y growth in 2021. Among industry vertical, share held by BFSI sector will remain highest among all. However, the IT & telecom segment will grow at 18.1% CAGR through the assessment period.

COVID-19 Impact Analysis on UCaaS Market

The outbreak of coronavirus (COVID-19) has created the need for organizations to adapt today’s fast-paced world where the business continuity is a must. The outbreak of COVID-19 pandemic is marking a rare occasion where business leaders globally have to quickly enable their workforces to work remotely for an extensive period of time.

Owing to this factor, organizations are incorporating remote work into their businesses where the communication and remote work policy holds the key to meet the expectation between management and workforce.

According to Future Market Insights, the COVID-19 pandemic is expected to accelerate the adoption of cloud computing not just as a technological shift, but also as an operating model as enterprises across the globe acknowledges the limitations of their current situation.

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UCaaS Outlook by Category

By Solution, UCaaS Solutions are segmented as:

·         Software

o    Integrated UCaaS Platform/Suite

o    Standalone Solutions

§  Audio & Video Conferencing

§  Hosted IP Telephony/VoIP

§  Collaboration Platform

§  Unified Messaging

·         Services

o    Professional Services

§  Integration & Deployment Service

§  Consulting Services

§  Support & Maintenance

o    Managed Services

Table of Content

1. Executive Summary

    1.1. Global Market Outlook

    1.2. Demand Side Trends

    1.3. Supply Side Trends

    1.4. Analysis and Recommendations

2. Market Overview

    2.1. Market Coverage / Taxonomy

    2.2. Market Definition / Scope / Limitations

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