The global life and pensions Business Process Outsourcing (BPO) market size is expected to reach USD 6,216.2 Million at a revenue CAGR of 9.1% in 2028, according to latest analysis by Emergen Research. Steady global life and pensions Business Process Outsourcing (BPO) market revenue growth can be attributed to rising focus on reducing insurance administration costs and improving operational processes. Life and pension insurance companies benefit from outsourcing highly transactional processes, including new business processing, claims & payments administration, and underwriting support.

Insurance companies can derive substantial added value by taking advantage of BPO for various other processes. For instance, outsourcing actuarial support analytics is highly beneficial for optimizing pricing and precise premium calculations, which aids life and pension insurance firms to target more consumers on basis of risk profiles and demographics. BPO providers such as TCS, DXC Technology, NTT Data Corporation, and SE2 – decades of domain experience – are capable of providing support for cross-selling and up-selling initiatives, ensuring customer retention, exploiting new sales and distribution channels, and entry into new geographies.

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The report projects the market is anticipated to grow at a significant rate owing to rapid advancements and technological developments in the sector. The report offers strategic recommendations to businesses and investors to capitalize on the lucrative growth opportunities. The report further provides a comprehensive analysis of the competitive landscape and provides complete coverage with regard to company profiles, product portfolio, revenue generation, financial standing, and market position.

It also covers mergers and acquisitions, joint ventures, product launches, brand promotions, collaborations, agreements, and partnerships, among others. It also offers insights into the manufacturing processes, revenue estimations, R&D advancements, and industrial penetration.

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Emergen Research has segmented the global life and pensions Business Process Outsourcing (BPO) market on the basis of type, services, organization size, buyer type, and region:

Type Outlook (Revenue, USD Million; 2018–2028)

Life Insurance

Annuities & Pensions


Services Outlook (Revenue, USD Million; 2018–2028)

Policy Servicing and Claims Administration


Document Management

Actuarial Support

Billing & Accounts Receivable

Regulatory Reporting

Asset Management

Change Management Services

New Business Support

Robotic Process Automation (RPA)

Analytics & Insights


Organization Size Outlook (Revenue, USD Million; 2018–2028)

Small & Medium Sized Enterprises

Large Enterprises

Buyer Type Outlook (Revenue, USD Million; 2018–2028)

Transactional Buyers

Digitally Evolved Insurance Buyers

Automation Driven Services Buyers

Integrated Insurance Solutions Buyers

Regional Segmentation

North America (U.S., Canada)

Europe (U.K., Italy, Germany, France, Rest of EU)

Asia Pacific (India, Japan, China, South Korea, Australia, Rest of APAC)

Latin America (Chile, Brazil, Argentina, Rest of Latin America)

Middle East & Africa (Saudi Arabia, U.A.E., South Africa, Rest of MEA)

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The report also studies the key companies of the Life and Pensions Business Process Outsourcing (BPO) market along with analysis of their business strategies, M&A activities, investment plans, product portfolio, financial standing, gross profit margin, and production and manufacturing capacities. Some players analyzed in the report are:

Tata Consultancy Services,

DXC Technology,

SE2, Cognizant,

EXL Service,


NTT Data Corporation,

Capgemini, Accenture, and


Key Questions Answered by the Report:

Which region is expected to dominate the market in the coming years?

What are the recent technological and product advancements occurring in the market?

What are the key strategies adopted by the prominent players in the Life and Pensions Business Process Outsourcing (BPO) market?

What are the key product types and applications of the Life and Pensions Business Process Outsourcing (BPO) industry?

What is the outcome of SWOT analysis and Porter’s Five Forces analysis?

How is the competitive landscape of the Life and Pensions Business Process Outsourcing (BPO) market?

Who are the key players in the industry?

What is the growth rate of the industry over the coming years?

What will be the valuation of the Life and Pensions Business Process Outsourcing (BPO) Market by 2028?

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About Us:

At Emergen Research, we believe in advancing with technology. We are growing market research and strategy consulting company with an exhaustive knowledge base of cutting-edge and potentially market-disrupting technologies that are predicted to become more prevalent in the coming decade.

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Eric Lee

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Emergen Research | Web:

Direct Line: +1 (604) 757-9756


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