Managed IT services are constantly in-demand. Understanding the industry's framework, history, and terminology is essential to providing clients with the service they deserve. The space can be competitive, but it’s nothing to be intimidated by. Partnering with the right MSP vendor can make all the difference.

MSP services are typically offered at a flat, recurring rate in tiered levels. As service levels increase, clients receive greater automation and management per their specified service level agreement. Customers or end-users only pay for the services they require and can increase or decrease their service tier based on business needs and demand. 

End users pay for off-site services, such as remote monitoring and management, help desk solutions, backup and disaster recovery, and more. While some business owners and managers may see these services as additional expenses, these services should actually be considered essential operating expenses to maintain core business functionality.

At the outset of enterprise computing, information technology services and management were on a break/fix basis. A technician would come out to fix managed computer systems only after they stopped working. Often, this technician was the same person who built or installed the computer system. 

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